How to order



Click here to place your order online!

Should you have any questions regarding the online ordering process please contact me. If you are unable to order online feel free to contact me through this website or on the Facebook page.


Payment

Payment is not required at the time of ordering. Once your package arrives I will assess the hair to ensure there is enough for the items you've ordered, payment is then due before your items are started.

Payment may be made by etransfer, credit card, check (made payable to Verstara) and of course, cash.


Collecting the Hair

Most of the jewelry does not take much hair at all! Comb through your horses tail to get out all debris and tangles. Do NOT use any detanglers, conditioners or oil. The best place to take the hair is from the bottom of the tail bone. For most pieces a fingers thickness is sufficient. You can take several clippings of hair without noticing anything missing.  Band the hair where you cut it and loosely coil into a ziplock baggie. Do NOT braid or knot the hair.

If your horse has already passed, feel free to send me what you have. I return everything I do not use in your order. This will allow me to pick the best hairs to use!

If your hair is less than 12" long or all you have is mane hair, please click here to see whats available to you.

Hair from several different horses can be combined into one piece.


Sending the Hair

Please make sure to label  your ziplock baggie so it can be matched up with your order when it arrives. You can include your name and contact info on a piece of paper, or print and send your order confirmation.

It is recommended that you get tracked shipping so we can keep an eye on it through the mailing process. Verstara is not responsible for any packages lost through the mail.
Once labelled and packaged, send to


VERSTARA

BOX 1148

TOFIELD, AB

T0B 4J0

CANADA


Processing Time

Custom orders take 2-4 weeks. Orders are completed in the order that they arrive to the shop. Wait times may be longer during Christmas and Mane Event. If you need something quickly visit the Ready to Ship items or contact me directly to see what is available.
 
Delivery

Orders over $99 will ship for free within Canada and the US. All orders are sent express post with tracking.

All jewelry comes beautifully packaged in a gift box complete with care instructions as well as a sentimental card with the name of the horse.
 
Sizing
Most jewelry cannot be resized after completion. Please be sure of the sizing when sending in your order. If no size is given for bracelets they will be made to 7 1/4" which tends to fit most people. To get a good wrist measurement take a tight wrist measurement and add 1".